When a new team member started, it would take us forever to train them on all of our processes because there were so many different systems being used. We were all over the place, but thankfully with Woven, we have been able to bring all our systems, processes, and resources together inside of one app. Now when a new team member starts, all we have to do is show them Woven.

I was presented with 10 different software platforms that were being utilized for individual pieces of multi-unit business management throughout the Massage Heights franchise. Frankly, I was determined to find a better, more efficient way.

The Woven team has been amazing! They have been very hands on, accommodating our requests, answering any questions that may arise, happily conducting trainings and also providing best practices and solutions.

I have been using Woven for my two Massage Heights locations for the past year and have been incredibly happy with my decision to implement. The Woven support system is top notch and the development of both the web and mobile versions of Woven has been impressive. The features and functionality have replaced numerous tracking spreadsheets and manual labor hours; has centralized and automated our compliance function; and has expedited our staff communication processes within and across business units and locations. With the click of a button, I can review “alerts” for both soft issues (staff birthdays and anniversaries) and critical issues (expiration of professional licenses and insurance, annual background checks, and acknowledgements of key policies). Woven allows our staff to engage with management and other team members for shift coverage; requested time off and schedule changes; and alerts for past due compliance items. I am also able to assign tasks with due dates to managers and managers to staff, with automated tracking and alerts as tasks are coming due or past due. I have yet to fully utilize all of the features of Woven and still consider it to be one of the best decisions I have made in the past few years.

We have a true partnership with Woven. They are genuinely interested in solving our problems and we can trust that they will come through for us.

Woven gave us an opportunity to do more with less. We’ve created accountability and consistency across our 39 Planet Fitness locations and within our entire employee base. The streamlined communication boosted our employee engagement while the one-stop shop for our multi-unit business management drove operational efficiency and maximized productivity. We can confidently continue to scale with the support of Woven.

Streamlining our multi-unit business management within Woven’s platform has allowed us to be more proactive than reactive, which in turn has allowed us to scale more effectively with our Planet Fitness brand.