Top Multi-Location Business Trends of 2024: Insights from Woven

As 2024 comes to a close, it’s the perfect time to reflect on the trends that defined multi-location business operations this year. Throughout the past year, we at Woven have gained invaluable insights from our customers and observed the top strategies that enabled successful multi-location businesses to thrive.

Here’s a look back at the major trends we saw in 2024—and how Woven has been a vital partner for businesses navigating these changes (we have the 98% customer retention to prove it!).

1. Embracing Digital Transformation and Automation

2024 saw multi-location businesses fully embracing digital transformation to maintain consistency across numerous sites. The need to automate repetitive tasks, streamline operations, and reduce errors was felt more than ever. Businesses that automated routine processes like compliance checks, inventory tracking, and daily checklists reported improved efficiency and less manual intervention.

Woven’s new Automated Tasks feature proved to be an invaluable tool for businesses this year, enabling them to digitize everyday routines across all locations. By automating repetitive tasks, our customers saved countless hours and ensured consistent execution, freeing their teams to focus on more strategic goals.

2. Prioritizing Data-Driven Decisions

In 2024, data-driven decision-making became a game-changer. Multi-location businesses used real-time data to monitor performance, understand customer behavior, and make agile decisions. Woven’s customers shared that by leveraging data, they could optimize everything from staffing needs to customer service and inventory management.

Woven’s robust analytics and reporting tools empowered businesses to make smarter, data-backed decisions. Our centralized dashboards provided real-time data insights, allowing teams to pinpoint trends, assess performance across locations, and make adjustments that align with their goals.

3. Enhancing Communication Across Locations

Communication has always been a challenge for multi-location teams, but in 2024, there was a renewed focus on fostering better collaboration. Businesses that prioritized streamlined communication tools found they could keep teams connected, aligned, and better equipped to handle both daily operations and unexpected challenges.

Woven’s communication features kept multi-location teams aligned and informed. From instant messaging to announcement boards, Woven offered businesses the tools to share updates, assign tasks, and communicate effortlessly. This streamlined communication helped create a unified team culture and ensured a consistent customer experience across locations.

4. Focusing on Employee Experience to Drive Retention

With ongoing labor challenges, multi-location businesses recognized the importance of prioritizing employee experience to improve retention. In 2024, the most successful businesses were the ones that invested in tools to simplify employee tasks, enhance training, and acknowledge employee contributions. This focus not only improved morale but also led to better customer satisfaction and loyalty.

By automating “administrivial“ tasks and simplifying daily workflows, Woven allowed employees to focus on engaging, meaningful work. Our platform’s training and onboarding features made it easier for businesses to support employee development, and recognition tools helped managers reward hard work, creating a more positive work environment that boosted retention.

5. Building Scalability and Flexibility for Growth

One of the defining trends of 2024 was the need for multi-location businesses to adapt quickly to growth opportunities and shifting market demands. Scalability and flexibility were essential for expanding operations, adding new services, or opening additional locations. Woven’s customers highlighted the importance of adaptable solutions that can grow with their business.

Woven was designed for scalability, allowing businesses to add locations and customize workflows with ease. By providing a platform that grows with their needs, Woven supported businesses through expansion while ensuring that quality and consistency remained top priorities.

Reflecting on 2024, it’s clear that Woven has become an integral partner for multi-location businesses striving to stay efficient, connected, and customer-focused. As businesses adapt to an ever-evolving landscape, Woven continues to lead with tools that enhance consistency, streamline communication, and enable data-driven decisions.

Our approach—spanning automation, analytics, employee engagement, and seamless communication—empowers multi-location businesses to take on industry challenges and reach their operational goals. As we look ahead, Woven is ready to help multi-location brands achieve even greater efficiency and growth.

Prepare Your Business for the Future: Ready to take your multi-location operations to the next level? Discover how Woven can support your business’s unique needs and equip you for success in 2025 and beyond. Get Started with Woven.